Sunday, December 4, 2011

What is the preferred language for writing IVR call center applications?

What is the current favorite for companies that have developers and why?





Charles King


www.charleskingconsulting.com|||IVR appears to be gravitating to multimedia, cloud computing, and with a web browser interface. Java was made for web connectivity. IVR is a broad label like 'communication'. IVR can include hardware that responds to keypad input, called ARU.





So, java. That way you could intelligently connect to a database, like PeopleSoft does.

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