In telephony, interactive voice response, or IVR, is a computerised system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts.
The latest systems use natural language speech recognition to interpret the questions that the person wants answered.|||Friend I hope it "Interactive Voice Response System" (IVR)!
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