It's the automated system that customers call in on... the system can recognize their voice and/or phone keypad entries, and direct them to appropriate departments.|||IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
Database Systems Corp. (DSC) is a leading provider of Interactive Voice Response (IVR) call center software and services.
DSC is the developer of IVR technology and as such, we are ideally positioned to provide your organization with comprehensive and affordable IVR phone answering services. Our ivr call center service processes incoming calls using our "Smart" IVR software that answers calls without an operator on call.
Using our experienced IVR programming and development staff, we can deliver comprehensive IVR phone campaigns quickly. As a service group, you can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including XML messaging, we can develop your IVR applications in a short period of time.|||Interactive Voice Response. its actually a computer feed with voice clips response.
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