Monday, December 12, 2011

Intel Dialogic Card - IVR Implementation?

The current setup of our office is we have one PRI line and Alcatel PBX. I want to use the Intel Dialogic CTI card for 5 lines that comes from the PBX and make a call queueing System. For eg. All the calls that comes through the 5 lines has to be queued and transfered to the executives one by one. What kind of Dialogic Card model is suitable for this. Please advice.|||Sorry, you are beyond me. All I know is that Intel sold out to Dialogic and that makes things more complicated. I did find the attached white paper. Perhaps you can make heads or tails out of it.

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