I've been going through google to find out the differences between hosting an IVR system and then getting it from a third party. Really all I'm able to find on google is very biased information from the companies who provide the interactive voice response systems. I just want my facts straight before I know which system would be best for my company. Any one know of any good info sites besides Wiki where I can get a side by side comparison of hosting an IVR system versus getting it hosted by a third party....|||A lot of what is the best fit depends on the scale of your application as well as level of software expertise at your company. Do you have Software Developers there? For my company, I developed a simple small IVR application, but this was for a small amount of users. In my searching I came across these open source solutions if that's an option for you.
Do you know how many users would be using your system?
Open Source:
http://www.asterisk.org/
http://www.codeplex.com/callbutler
Our app was developed with:
dialogic.com
The model card we used was the D4PCIU/F|||http://www.databasesystemscorp.com/psivr鈥?/a>
or
http://www.call-center-tech.com/ivr-syst鈥?/a>
I hope youl find it =D|||The best part about hosting the system yourself would be that you have control over the equipment. The worst part about hosting it yourself is that if you dont have anyone that knows how to manage the system (ie. backups, software updates, and all those other technical things) on staff then it will make it harder for you. I suggest you make sure that your company can support the product before they step into something they are not familiar with.
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