Can someone help me get a specific IVR (Interactive Voice Response) Test Plan?

What are the differences between an IVR Testing and non-IVR testing? The same needs to be incorporated in the test plan. Please specify some sites that provide this information.|||IVR TESTING MEAN:





IVR testing combines Interactive Voice Response technology with testing processes and procedures. Test respondents participate in phone examinations, listen to recorded questions, and respond by pressing a touchphone digit(s).





This type of test is ideal for multiple choice selections, but our automated phone systems can also record the test participant's verbal responses.





This type of examination is highly effecient and cost effective. No monitor is required and the exams can be taken by the respondents from their home or office.


Inbound IVR Tests can be processed using this application where callers can take your examinations at a time and place of their convenience.





Outbound IVR Tests can likewise be performed using our service and systems. Our automated phone systems can call your test audience and play an introductory message. Your test respondent is then given the opportunity to take the automated phone exam.





The IVR test can accept touchphone response or can record each question response for later analysis.





The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States, as part of the International Federation of Red Cross and Red Crescent Societies. Today, in addition to domestic disaster relief, the American Red Cross offers compassionate services in five other areas: community services that help the needy; support and comfort for military members and their families; the collection, processing and distribution of lifesaving blood and blood products; educational programs that promote health and safety; and international relief and development programs. "





The American Red Cross selected Database Systems Corp. to provide our emergency notification system for emergency broadcasting requirements. The Red Cross uses this system for internal phone notification to alert its key employees and emergency response personnel during a disaster. Using our inbound IVR included with this emergency alert system, Red Cross personnel can record messages over the phone and transmit these messages to selected groups.








Interactive Voice Response services ( IVR ) used for example during Voicemail access, are a common feature of everyday life. The situations in which people communicate with services such as customer care systems via IVR servers will increase continuously.





Testing these systems is essential for network operators to assure the quality of their services and thus keep their customers. IVR systems are sophisticated and extremely difficult to test on a continuous and reliable basis. At present, complicated test runs in which employees must manually test IVR systems are to a large extent standard practice.





With its innovation, Keynote SIGOS has facilitated this task to a powerful tool. The IVR tester is designed so that even the most sophisticated speech menus may be recorded and recognised based on a library of voice prompts.